Policies

The Center for Creative Healing Policies

The most up to date policies are active on your Patient Portal. This page is for reference and easy access.

NOTICE OF PRIVACY PRACTICES

Effective: September 20, 2013 Revised: February 27, 2026

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. OUR PLEDGE REGARDING HEALTH INFORMATION

Healing Sounds, LLC dba The Center for Creative Healing (the “Business”) is committed to protecting your health information. We create records of care and services you receive to provide quality care, comply with legal requirements, and support treatment, payment, and health care operations.

This Notice applies to all protected health information (“PHI”) maintained by the Business, including records protected under the Health Insurance Portability and Accountability Act (HIPAA) and, where applicable, 42 CFR Part 2 (Part 2), which applies to certain substance use disorder records.

We are required by law to:

Make sure that PHI that identifies you is kept private.
Provide you with this Notice.
Follow the terms of this Notice.
Notify you if there is a breach of unsecured PHI.
Provide you this Notice of our legal duties and privacy practices.

We may change the terms of this Notice, and the revised Notice will apply to all PHI that we maintain. You may obtain a revised Notice upon request, in our office, and on our website.

II. HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU

A. Treatment, Payment, and Health Care Operations

We may use and disclose PHI for treatment, payment, and health care operations without your written authorization as permitted by law:

Treatment: To provide, coordinate, or manage your health care.
Payment: To obtain payment for services provided.
Health Care Operations: For activities such as quality improvement, credentialing, and business planning.

B. 42 CFR Part 2 Records

Part 2 records are subject to special confidentiality protections and may not be disclosed except as permitted by Part 2. Part 2 records generally include information identifying a patient as having or having had a substance use disorder that is maintained in connection with diagnosis, treatment, or referral for treatment.

Part 2 records may be disclosed without your written consent only in limited circumstances as permitted by Part 2, including but not limited to:

Medical emergencies.
Court orders issued under Part 2 procedures.
Qualified research or audit activities.
Disclosures to Qualified Service Organizations (QSOs) under written agreements.

All Part 2 disclosures must comply with the redisclosure restrictions contained in Part 2.

III. CERTAIN USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION

We will obtain your written authorization for uses and disclosures of PHI not otherwise permitted by law, including:

Psychotherapy Notes: Except in limited circumstances as permitted by law.
Marketing Purposes: We will not use or disclose PHI for marketing purposes without your authorization.
Sale of PHI: We will not sell PHI in the regular course of business.

You may revoke any authorization in writing at any time, except to the extent that we have already acted in reliance upon it.

IV. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE AUTHORIZATION

Subject to applicable law, we may use or disclose PHI without your authorization in the following circumstances:

When required by law.
For public health activities.
For health oversight activities.
For judicial and administrative proceedings as permitted or required by law.
For law enforcement purposes as permitted by law.
To coroners or medical examiners.
For research purposes under applicable protections.
For specialized government functions.
For workers’ compensation.
Appointment Reminders and Health-Related Benefits or Services.

Part 2 disclosures without authorization are limited to circumstances specifically permitted by Part 2 and must comply with its redisclosure protections.

V. DISCLOSURES TO FAMILY, FRIENDS, AND OTHERS

We may provide PHI to a family member, friend, or other person involved in your care or payment for your care if you agree, or if we infer from the circumstances that you do not object. In emergencies, agreement may be obtained retroactively.

VI. YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION

You have the following rights regarding your PHI:

Right to Request Limits on Uses and Disclosures of Your PHI.
You may request restrictions, and we may accept or deny the request.
Right to Request Restrictions on Disclosures to Health Plans for Items Paid Out-of-Pocket in Full.
Right to Request Confidential Communications.
You may ask that we contact you in a specific way or at a specific location.
Right to Access and Receive a Copy of Your PHI.
You have the right to inspect and copy your PHI, except for psychotherapy notes and certain Part 2 protected records as limited by law. If you agree to a summary, we may provide it within 30 days of request.
Right to an Accounting of Disclosures.
You have the right to request a list of disclosures of your PHI for purposes other than treatment, payment, and operations or disclosures made pursuant to your authorization. We will comply within 60 days of your written request.
Right to Request Correction of Your PHI.
Right to a Paper or Electronic Copy of this Notice.
Right to Complain.
You may file a complaint with the Business or with the Secretary of Health and Human Services if you believe your privacy rights have been violated.

To exercise any of these rights, contact:

Privacy Officer: Erin Mowles
830 Southlake Blvd Suite B, N. Chesterfield VA 23236
Phone: 804-466-3130
Email: erin@creativehealing.center

Art Therapy/Play Therapy/Counseling Policies

Practice Policies

Psychotherapy Informed Consent

Untimely cancellations and not showing to the session will be subject to a full session fee charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

At times family may request consultation over the phone. Insurance only covers psychotherapy, therefore you will be billed at the following rates.

up to 15 minutes $30.00 16 to 30 minutes $55.00 31 to 45 minutes $70.00

If paperwork is not completed 24 hours in advance, the initial appointment will be canceled automatically.

Music Therapy Policies

At times you may request consultations over the phone. Therefore you will be billed at the following rates: